Legal
Terms & Conditions
Effective June 9, 2026 · Governing law: Washington State
These Terms govern services provided by MagiClean Services LLC (“MagiClean,” “we,” “our,” or “us”) to clients in Seattle and the Greater Seattle area. By booking a service, submitting a quote request, or having a MagiClean team enter your property, you acknowledge and agree to these Terms.
2. Cancellation Policy
Any flat-rate appointment canceled or postponed less than 48 hours before the scheduled cleaning time will be subject to a late cancellation fee equal to 50% of the total booking price, with a minimum fee of $120.
For hourly services, any appointment canceled or postponed less than 48 hours before the scheduled service time will be subject to a late cancellation fee equal to 50% of the booked labor amount, with a minimum fee of $120.
If an appointment is canceled on the same day, if our team arrives and is unable to access the property, or if the client is a no-show, the business reserves the right to charge up to 100% of the scheduled service price or booked labor amount.
Any upcoming scheduled services will remain unaffected by the cancellation or rescheduling of a single appointment.
Service providers are not authorized to make schedule or service changes. To request any modifications, please contact our office directly.
For recurring services, written notice of at least 7 days is required to cancel ongoing scheduled appointments.
By booking a service, you acknowledge and agree to the cancellation policy above, including authorization for the business to charge the card on file for any applicable late cancellation, no-show, lockout, or unpaid balance fees.
3. Pricing
Our services are priced using flat rates based on the scope, size, and condition of the property. If additional work is requested beyond the original scope of service, any extra charges will be discussed and approved with the client before continuing.
We also offer hourly service upon request, starting at $60 per hour for one cleaner assigned (Post-Construction) and $70 per hour for one cleaner assigned (Office & Commercial).
Prices are confirmed in advance and remain fixed for the agreed scope of work. They are not reduced in exchange for fewer tasks. In some cases, the rate may be adjusted if the actual scope of the job goes well beyond what was originally described or expected. Any such changes will always be discussed with the client before the service begins.
By accepting these terms and conditions, you agree to pay the confirmed flat rate for the scheduled appointment, as well as any approved additional charges if applicable. Please note that a 4% service fee applies to all credit card payments. If payment is not made within 24 hours after the service is completed, the business reserves the right to charge the card on file, and the 4% credit card service fee will apply.
4. Booking and Payment
All appointments with MagiClean Services LLC are manually scheduled by our team. We do not offer self-booking. To confirm any appointment, the client must complete a pre-authorization process.
What's required from the client:
- Submission of a valid credit or debit card via a secure link provided by MagiClean.
- Agreement to have this card securely stored on file for future transactions.
- Acceptance of our Terms of Service.
Card authorization details:
By entering your payment information, you agree that:
- Your card may be charged for the scheduled service or in case of no-show, late cancellation, or late rescheduling.
- You will receive a receipt for each transaction.
- This authorization will remain active until you submit a written cancellation request to magicleansea@gmail.com or text (253) 349-5653.
Payment method & unpaid invoices:
Clients may choose to change their payment method after the service is completed. However, if an invoice remains unpaid for more than 3 calendar days, MagiClean Services LLC reserves the right to charge the full amount to the card on file without further notice.
5. Upholstery Cleaning Terms
Our upholstery cleaning service is intended to improve the appearance and freshness of your furniture by removing common soil, dust, body oils, and many spots or stains. However, please understand that we cannot guarantee complete removal of all stains, heavy soil, grease, odors, discoloration, pet contamination, or other deeply set issues.
Some fabrics and materials respond differently to cleaning depending on their type, age, condition, previous cleaning history, and manufacturer limitations. In some cases, areas may improve significantly, while others may only improve partially or may not respond to cleaning at all.
Please note the following:
- Results will vary depending on the fabric type, level of soiling, and overall condition of the item.
- Heavy soil, grease, body oils, pet stains, food stains, ink, dye transfer, and other deeply set contamination may not come out completely.
- Some marks may be permanent and may be caused by wear, fading, bleaching, color loss, or previous damage rather than removable soil.
- We do not guarantee full stain removal, full odor removal, or restoration to like-new condition.
- Some spots may return after drying due to deep residue rising back to the surface.
- Delicate, natural, or older fabrics may carry a higher risk of texture changes, discoloration, or other unpredictable results.
- Pre-existing damage such as weakened fabric, wear, tears, loose seams, discoloration, or hidden damage is not the responsibility of the cleaning technician.
- Drying times may vary depending on fabric type, humidity, airflow, and the level of cleaning needed.
We always do our best to achieve the best possible result, but upholstery cleaning is not an exact science, and some conditions cannot be fully corrected through cleaning alone. By booking the service, you acknowledge and agree that complete removal of heavy soil, grease, stains, or odors is not guaranteed, and payment is due for the professional service performed regardless of the final cosmetic result.
6. Property Damage and Accident Policy
At MagiClean Services LLC, we handle your home with the utmost care, but we acknowledge that accidents can happen. Therefore, we kindly request that you take precautions for any valuable, irreplaceable, collectible, or antique items by properly securing or storing them to avoid accidents or potential loss.
MagiClean Services LLC cannot be held liable for any damage caused by faulty installation, light fixtures, ceiling fans, pictures, or items that were not properly secured. If there are specific items in your home that require special attention, we appreciate you informing us in advance.
Our team members are obligated to promptly inform you of any accidental damage that may occur during their service. If, after our visit, you notice any loss or damage that resulted from our cleaning service and was previously unknown to us, kindly notify MagiClean Services LLC within 24 hours to be eligible for reimbursement. MagiClean Services LLC reserves the right to assess and approve reimbursement based on satisfactory adherence to the conditions described above.
7. Refund Policy
As cleaning services are highly personalized and subjective, we are unable to offer refunds. However, we are dedicated to ensuring your complete satisfaction, which is why we provide a 100% Satisfaction Guarantee. If, for any reason, you are not entirely satisfied with the work we have performed, contact our office within 24 hours of the cleaning. We will gladly schedule a complimentary re-cleaning of the specific area in question until you are fully satisfied.
8. 24-Hour Cleaning Guarantee
We prioritize customer satisfaction and offer a 24-hour cleaning guarantee. If you have any concerns or issues regarding any area of our service, simply notify us within 24 hours of the completion of your service, and we will re-clean the specific area to meet your expectations.
9. Cleaning Scheduling
For recurring services, we schedule based on the priorities discussed during the initial service consultation. One-time services are scheduled in standard time blocks, and we strive to complete the service within the allocated time. It may take a few sessions to fully understand and meet your ongoing maintenance needs as we transition from deep cleaning to regular maintenance.
While we aim to assign the same staff members for your regular cleaning, we cannot guarantee this consistently. Occasionally, due to vacations, illness, or staff changes, we may need to provide a replacement team member.
In cases where the unique characteristics of your home require more time than initially requested, we may contact you for authorization to extend the service duration. Before proceeding with the additional work, we will clearly communicate any associated costs.
10. Arrival Window
To ensure quality service for all clients, we cannot specify exact arrival times. Arrival windows allow our service team members to handle the variables of each day and each home without affecting the promises we make to you. To accommodate unforeseen circumstances like traffic and parking, our cleaners have a one-hour arrival window. For example, your cleaner will arrive between 8:00 and 9:00 a.m. or between 1:00 and 2:00 p.m. If our team happens to be delayed beyond the specified window, we will inform you in advance.
11. Preparing Your Home for Cleaning
To ensure the best cleaning results, we recommend following these guidelines:
- Clearing clutter: Remove small items from surfaces and floors in all living areas, bedrooms, bathrooms, and the kitchen. We don't separate dirty laundry or wash dishes unless arranged in advance for an additional fee.
- Kitchen: Place dirty dishes in the dishwasher and ensure the sink is clear. Clear the stove top of pots and pans, and put away food items.
- Bathroom: Clear countertops and floors, and neatly hang or remove towels.
- Living area: If you want thorough dusting, remove knickknacks and items from surfaces. Otherwise, we will dust around them.
- Bedroom: Clear the floor of clothing, shoes, toys, and books.
- Time management: Provide our cleaners with space and access. Keep pets and children away from cleaning supplies and equipment for everyone's safety.
- Availability: Plan your work calls and meetings before scheduling your cleaning to avoid disruptions.
12. Biohazards
Biohazards — including human and animal waste, medical syringes, mucus, vomit, and blood — pose health risks. Our cleaners are instructed to avoid handling these beyond the tasks specified in our standard cleaning checklist. For example, if a toilet is left unflushed, our cleaning professional will take care of it before proceeding. We do not provide services for cleaning up dog feces or urine from living room carpet. In situations where these substances are present, we will promptly notify you and may cancel the service if conditions are unsafe.
13. Pets
If our cleaners cannot enter your property or feel unsafe due to an unsecured pet, we may need to cancel or reschedule your service. In such cases, a $50 feewill be charged.
Please ensure your pets are secured at all times during the cleaning, especially if no adult is present. While our cleaners are generally comfortable around dogs and cats, our services do not include pet care responsibilities (monitoring behavior, feeding, letting them in or out, or preventing them from escaping).
If you have a pet, inform us before your first service so our cleaner can be prepared, share any relevant information about your pet's behavior or preferences, and discuss where your pets should be during the cleaning.
14. Parking
Customers are responsible for any parking or valet fees that may be necessary and for providing a suitable parking space if there are restrictions. Costs for parking can vary across different parts of the city. Clients agree to make payment for the designated parking fees based on the rate schedule established by the parking facility, valet service, city street parking regulations, or as communicated by MagiClean.
Clients agree to reimburse MagiClean for any parking fees paid by the team on behalf of the client. Failure to pay or reimburse may result in penalties or additional charges at MagiClean's discretion.
15. In-Home Time (Labor Hours)
Our service team members typically work in teams of one or two individuals. When multiple team members are assigned to a job, the estimated time required to complete the service, expressed in labor hours, is reduced proportionally.
16. Holidays
If your scheduled service falls on a holiday that MagiClean Services LLC observes, we will contact you to reschedule your service.
17. Feedback
Service is personalized and subjective, so we need your feedback to help us improve. Please email us at magicleansea@gmail.com. Your opinion is essential.
18. Gratuity
MagiClean Services LLC never requires you to tip, but it is a powerful way to say thanks to your service team member. Even a personal note expressing your appreciation can mean a great deal.
19. Breakage / Loss
To ensure clarity regarding our liability, we have set a maximum limit of $0.65 per pound for any breakage or loss that may occur on the day of service. It is important to notify us within 24 hours of the service if any breakage or loss has occurred. Key replacement or locksmith fees will only be covered if the keys are lost or miscoded, with a liability limit of $100 per location for key replacement and/or locksmith services.
20. Supplies
We utilize top-notch supplies that have been thoroughly tested and are known for their quality and effectiveness, including a professional-strength vacuum cleaner with an extra-strong filter. If you have specific products that you prefer to be used on certain surfaces, reach out to our office before your service to discuss your preferences.
21. Safety
For safety reasons, our cleaners are unable to move or lift heavy items. They also do not clean high-reach areas beyond two steps on a stepladder. If you want us to clean behind large appliances or furniture, please arrange to move them before our arrival.
22. Unexpected Situations
We have the right to cancel or reschedule services in the event of unforeseen circumstances. These can include car accidents, traffic delays, health or family emergencies, and other situations beyond our control. We are not responsible for any unfavorable outcomes resulting from these exceptional circumstances.
23. Non-Solicitation Referral Fee
As a condition for utilizing our professional cleaning services, this non-solicitation agreement is established between MagiClean Services LLC and the customer. We recognize the substantial investments we have made in terms of time, resources, training, and development of our team members. You acknowledge and agree that you will not knowingly engage in any direct or indirect working relationship with any member of our team.
To ensure compliance with this non-solicitation agreement, the customer agrees to pay MagiClean Services LLC a training and service referral fee of $2,500.00 if any breach of this agreement occurs and the customer hires one of our team members within one year following the employee's last day with MagiClean Services LLC.
Our team members are also bound by a separate legally binding Non-Compete & Non-Interference Agreement with MagiClean Services LLC, extending for one year after the team member's last day of employment.
24. Governing Law & Acceptance
These Terms are governed by the laws of the State of Washington, without regard to conflict-of-laws principles. Any dispute arising under or related to these Terms shall be subject to the exclusive jurisdiction of the state and federal courts located in King County, Washington.
By booking a service, submitting a quote request, or having a MagiClean team enter your property, you acknowledge that you have read, understood, and agreed to these Terms in their entirety, including the cancellation policy, pricing structure, and authorization to charge the card on file for applicable fees.
For questions about these Terms, contact: